Frequently Asked Questions
Professional Support and Guidance for Jewelry Makers, Studios, and Enthusiasts
Browse our FAQ by topic to find answers quickly. Our support team is available for additional help.
Orders and Shipping
Where do Tooltos products ship from?
Tooltos products may ship from our China warehouse, U.S. warehouse, Spain warehouse, or other available warehouses depending on product availability and destination. Products marked as Ships from USA or Ships from Spain usually offer faster delivery for local customers.
Do you offer free shipping?
Some products may include free or subsidized shipping depending on the product, warehouse, destination, and order value. Final shipping costs are shown at checkout before payment.
Why is shipping cost different for different products?
Many Tooltos products are professional jewelry machines and workshop equipment. Shipping costs may vary based on product weight, package size, warehouse location, and destination country.
How long does shipping take?
Shipping typically takes 5–15 business days depending on your location, selected shipping method, and warehouse origin. Orders from U.S. or Spain warehouses are generally faster for local customers.
How do I track my order?
Tracking information is sent to your email once your order has shipped. If you do not see it, please check your spam folder. You can also find your tracking number in your account order history.
Do you ship internationally?
Yes. We deliver to North America, Europe, Australia, Asia, and beyond. Most orders ship within 1–3 business days of order confirmation.
Voltage and Plug Type
How do I choose the correct voltage and plug type?
Please choose the correct voltage and plug type before placing your order. Most products are available in 110V or 220V versions, depending on the model. The United States and Canada commonly use 110V, while many European, Asian, Australian, and other international markets commonly use 220V. If you are not sure which option to choose, please contact us before purchasing.
What happens if I order the wrong voltage?
Using the wrong voltage can damage the machine and void the warranty. If you are unsure, contact us at sales@tooltos.com before placing your order and we will help you confirm the correct specification.
Warranty and Returns
What warranty does Tooltos offer?
Tooltos offers a 12-month warranty on eligible jewelry tools and machines, covering manufacturing defects. Warranty coverage may vary by product, so please check the product page or contact us for details.
Do you accept returns?
We offer a 30-day return policy for eligible products. Returned items must be unused, complete, and in original condition. Please contact us before sending any return.
How do I start a return or warranty claim?
Contact our support team at sales@tooltos.com or via WhatsApp. Please include your order number and a description or photo of the issue for faster assistance.
Product Support
Can Tooltos help me choose the right jewelry machine?
Yes. If you are not sure which jewelry tool or machine is suitable for your work, contact us with your application, material, voltage requirement, and expected usage. Our team can help recommend a suitable option.
Do you provide replacement parts or accessories?
Yes. Tooltos offers selected replacement parts and accessories for jewelry machines, including consumables, attachments, and compatible workshop accessories. Contact us if you cannot find a specific part.
How do I clean and maintain my polishing machine?
Wipe the surface with a soft dry cloth after each use. Replace polishing wheels and compounds as needed. Avoid exposing the motor to water or excessive dust.
How do I adjust the roller pressure on a rolling mill?
Use the T-handle gear adjustment to set the desired gap evenly on both sides before feeding metal through. Always reduce thickness gradually in small increments.
My spot welder is not working properly. What should I check?
Ensure the tungsten electrode is properly positioned and not worn down. Check your pulse settings and verify all electrical connections are secure. Contact us if the issue persists.
Wholesale and Bulk Orders
Do you offer wholesale pricing?
Yes. Tooltos offers wholesale and bulk order support for qualified customers, jewelry studios, distributors, schools, and repair workshops. Please contact us with the product models and quantities you need.
Do you offer OEM or custom branding?
Yes. Please email sales@tooltos.com for OEM options, custom branding, and distributor cooperation inquiries.
Payments and Account
What payment methods are accepted?
We accept PayPal, credit card, and other major payment methods available at checkout.
Why didn't I receive my password or account email?
Please check your spam or junk folder. If you still cannot find it, contact us at sales@tooltos.com and we will assist you.
What are the benefits of creating an account?
Creating an account allows you to track orders, view order history, save shipping addresses, and access exclusive member benefits.
Ready to Explore Tooltos Products?
Whether you are a hobbyist or a professional jeweler, Tooltos products are designed for precision, durability, and ease of use.
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Trusted by Jewelry Makers Worldwide
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- ISO 9001 Certified Quality Management System
- CE-compliant products available for selected equipment models
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- 30-day money-back guarantee
- Professional technical support for all Tooltos products
