Return & Refund Policy

Last updated: January 21, 2026

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 30 days of delivery
• Unused and in original condition
• In original packaging with all accessories and documentation
• Accompanied by proof of purchase (order number or receipt)

How to Return an Item

1. Contact us via email at sales@tooltos.com, WhatsApp at +86 185 5938 3105, or phone at (+86) 158 5924 0735 with your order number and reason for return
2. Receive authorization - We'll send you return instructions and authorization within 24 hours
3. Ship your return - Pack the item securely and ship to our return address using a trackable method
4. Get your refund - Once received and inspected, your refund will be processed within 5-7 business days

Refund Information

What you'll receive:

• Full refund of the product purchase price
• Refund issued to your original payment method
• Processing time: 5-7 business days after we receive your return

Shipping costs:

• Original shipping charges are non-refundable
• Return shipping costs are the customer's responsibility
• Exception: If the item is defective, damaged, or we sent the wrong product, we'll cover all shipping costs

Defective or Damaged Items

If you receive a defective or damaged item, or if we sent you the wrong product, please contact us immediately. We will:

• Provide a full refund including all shipping costs, OR
• Send a free replacement with expedited shipping at no charge

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of use, wear, or modification
• Products damaged due to misuse or improper handling
• Items without original packaging or missing components
• Customized or personalized products

Exchanges

We currently replace items only if they are defective or damaged. If you need to exchange a product for the same item, please contact us.

International Returns

International customers may return items within 30 days of delivery. Please note:

• Customers are responsible for return shipping costs and any customs or duty fees
• Customs duties and import taxes are non-refundable
• Refunds are issued after the item clears customs inspection at our facility
• International returns may take 2-4 weeks to process due to customs clearance

Return Shipping Address

Xiamen Diankun Technology Co., Ltd.
Unit 702-3, No. 57-2, Wanghai Road
Second Phase, Xiamen Software Park
Siming District, Xiamen, Fujian 361008
China

Important: For items valued over $75 USD, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your return without tracking information.

Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

1. Check your bank account - it may take 5-7 business days for the refund to post
2. Contact your credit card company - there may be additional processing time
3. Contact your bank - processing times vary by financial institution
4. If you've completed these steps and still haven't received your refund, please contact us

Gift Returns

If an item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift, or if the gift giver received the order first, the refund will be sent to the original purchaser.

Contact Us

Questions about returns or refunds? We're here to help.